About Us

Cancellation Policies

late cancellation period:

24 hours notice is required on all classes and privates. If you cancel within 24 hours of your booking you will be charged as if you attended. Unfortunately this inconveniences the company and restricts other clients from taking your space. We appreciate your understanding on this.

minimum numbers:

Minimum 2 people for every class otherwise it will be cancelled. Classes which commence at 6am 7am or 8am will be cancelled the night before at 8pm. All other classes will be cancelled 2 hours prior to class starting. If you’ve signed up and class is cancelled, you will be given the option of taking a private session.

instructors:

Instructors are subject to change.  Any instructor changes will be noted on our group class schedule page as soon as the change is known. In case of last-minute instructor illness or emergency, we will make every attempt to find a replacement instructor or notify you of class cancellation. If any class is cancelled at the last minute, clients will not be charged for that class.

Purchase Policies

purchase policies:

Advanced payment is required to sign up for all classes and private appointments.

expirations:

All of our services have expiration time periods. When you purchase you will be automatically emailed a receipt which will state the expiration date of your service. Please bare this in mind, exceptions to this will only be made in extremis circumstances.

payment methods:

We accept cash, check, Eftpos, Visa and MasterCard.

refunds/exchanges:

No refunds will be given. Under special circumstances refunds may be considered and approved by management. You may exchange a service you purchased for another service, or gift it to a friend but this is not applicable to any equipment or clothing.

Studio Policies

class times:

All Mobile classes are 45minutes long. 

All Premium Classes are 50 minutes and Private Sessions are 55minutes.

booking period:

You can book up until 2 hours prior to the commencement of the class.

If booking Private Lessons you can book up until 12 hours prior to commencement.

bookings:

Bookings are absolutely essential and must be made directly through the website online or in person at the studio. If you call or email and do not get a response then you will risk turning up to a class which is full and being denied.

socks:

Socks must be warn at all times, on all apparatus including Mat.

before your class/session:

If you arrive early, feel free to roll out, stretch or massage your feet. Be sure to give priority to the teachers and clients in session.

injuries:

If you have undiagnosed chronic pain or injury and have not seen a medical professional, we request you do so before your Pilates session.

clean up:

We ask that you wipe down your equipment at the end of your session.

cell phones:

We kindly ask that you turn off your cell phone when you enter the studio.  Please store your personal belongings & shoes (we are a shoes off studio) in the provided cubbies.

privates:

There may only be two private sessions happening at the same time in our Privates space.